Cancellation & Refund Policy

Cancelling a session

You can cancel a booked session at any time before it starts, either from your account on this website or by messaging us on WhatsApp.

What is refunded

• Cancel more than 24 hours before the session starts: 50% of the fee is refunded.
• Cancel within 24 hours of the session: no refund is due.
• A session you do not attend, without cancelling, is not refunded.

The consultant may choose to refund more than the policy requires in individual circumstances. That is at her discretion and is not a right you can rely on.

How a refund reaches you

Refunds are not automatic. The consultant initiates each one manually as an online transaction through our payment provider, so a refund is never instant.

Once issued, a refund is sent back to the same card, account or UPI ID used to pay. Your bank decides how quickly it appears, which is usually five to seven working days and occasionally longer.

If a payment was taken outside this website, the refund is arranged directly with you.

If we cancel

If the consultant has to cancel a session, you are offered a new time or a full refund, whichever you prefer.

Questions

Start with our frequently asked questions - most things people ask about cancelling, rescheduling and refunds are answered there.

If your question is not covered, message us on WhatsApp or use the details on our contact page. We would much rather sort something out than have you unhappy.